Receptionist

Jones Lang LaSalle Incorporated; Cambridge; On-site; GBP 12,000 - 17,000; Part time

Job summary

JLL Cambridge is seeking a part-time Receptionist to join the on-site Facilities Management team. You will welcome staff, contractors and visitors, check them in, and direct them as needed in a fast-paced environment.

The role requires strong IT skills (Word, Excel, PowerPoint), excellent organisation and a professional, friendly demeanour. You’ll work closely with the Facilities Manager and other reception staff, providing proactive, reliable service.

Qualifications

• Strong IT skills with Microsoft Word, Excel and PowerPoint.
• Ability to plan and prioritise.
• Excellent organisational skills for records and front-of-house management.
• Deliver high levels of customer service with attention to detail, communication and a confident, approachable manner.
• Demonstrable understanding of FM operations and management of services.
• Willingness to be flexible with working hours to support operations.
• Excellent communication with staff and visitors.
• Reliable and committed to the role.
• Able to multitask and work under pressure in a fast-paced environment.
• Able to work well in a team and independently.

Responsibilities

• Meet & greet all entrants in a warm, professional and polite manner.
• Answer incoming phone line and direct calls internally where possible.
• Maintain confidentiality of communications and documentation.
• Record and enter data for guests/contractors attending site.
• General tasks as assigned by Facilities Manager
• Manage sign-in process and issue security passes; cover for other reception staff when needed.
• Maintain Security and Health & Safety expectations for JLL and the client.
• Complete required training for JLL and the client.
• Book taxis.
• Keep the reception area tidy at all times.
• Maintain a professional and bubbly attitude and appearance.

Skills

MS Office

Planning

Organization

Customer service

FM operations

Flexibility

Communication

Multitasking

Teamwork

Tools

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Role Purpose

The Receptionist will work as part of the site based Facilities Management team acting as the first point of contact for all staff, contractors and visitors attending site, welcoming them to the site and assisting in checking them in/directing them. This role would be ideal for an individual with front of house management experience, looking for the next step in their career in a fast paced, customer facing environment which is going through rapid expansion.

What this job involves

• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer incoming phone line and direct calls internally where possible
• Maintain confidentiality of all appropriate communications and documentation
• Record and enter data for guests / contractors attending site
• General tasks as assigned by Facilities Manager
• Managing people signing in, and giving out security passes. Be flexible and understand that your role will include covering other reception staff while they are on annual leave or sickness.
• Maintaining the Security and Health & Safety expectations of JLL and the client.
• Be able to complete the required training of JLL and the client.
• Taxi bookings
• Keep the reception area tidy at all times
• Professional and bubbly attitude and appearance

Client and Customer Satisfaction

• Service Quality and Delivery – did we deliver what we promised on time with minimal impact on business continuity
• Good communication – responsive to the requirements and changes
• Deliver ‘best in class’ Customer Service and Satisfaction.
• Embrace and utilize technology to capture and facilitate improvements.
• Develop and maintain excellent client relationship based on open and honest communication
• Maintain regular contact with Facilities Manager, consult on key decisions and advise of incidents, escalation and complaints

Desired skills and experience for this job

• Knowledge of IT Microsoft applications i.e. Word, Excel, PowerPoint
• Ability to plan and prioritize
• Have strong organizational skills, for records management etc.
• Understanding the requirements to deliver the highest level of customer service with excellent attention to detail, communication and people skills and the ability to operate in a confident, polite and approachable manner
• A demonstrable understanding of the FM operation and management of a range of services.
• Flexibility may be required within your working hours to accommodate the operation.
• Excellent communication with other employees and visitors.
• Must be reliable and committed to the role.
• Be able to multitask and work under pressure in a fast paced environment.
• Be able to work well both within a team and independently

The role is part time - shift hours will be 12:30 to 17:00pm. Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition. We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.

JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days pay. To find out more about our Living Wage accreditation please go here http://www.jll.co.uk/united-kingdom/en-gb/about/living-wage?devicechannel=default.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.

Location

On‑site – Cambridgeshire, GBR

Equal Opportunity Employer

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Privacy Statement

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Other Information

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.