Guest Service Supervisor

RBH; Aberdeen City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in hospitality is seeking a Guest Service Supervisor at Aloft Aberdeen TECA. In this role, you will oversee guest services, reception, and food and beverage operations. We're looking for a motivated individual with experience in a similar role who is eager to learn and excel in a dynamic environment.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Experience in Front of House / Bar roles.
• Ability to work in busy environments with great customer service.
• Flexibility to work various shifts.

Responsibilities

• Manage daily operations of guest service and reception.
• Provide exceptional customer service to guests.
• Assist team members to resolve issues and handle guest complaints.

Skills

Customer Service

Team Player

Leadership

Tools

Opera

Job description

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

The Exciting Opportunity

Are you looking for once in a lifetime opportunity to be a part of the amazing team and work for an Incredible Marriott Brand! Aloft! Well, you came to the right place…

The position of Guest Service Supervisor ( GSS) has become available at Aloft Aberdeen TECA. Reporting into the Operations Manager/Guest Service Manager, you will be responsible for Guest Service, Reception, Food and Beverage, and all aspects of running day to day operations. The successful applicant for this role will have vast experience in similar role and deliver excellent customer service, have a positive ‘can do' attitude, be willing to learn and show that they care and be flexible to work both night and day shifts.

We are looking for a Talent that has previous experience working in Front of House/ Bar, ideally you will have knowledge of Opera but it’s not essential as training will be provided!

What Are We Looking For?

We're looking for an individual who is:

• An experienced Reception / Food and Beverage Individual who has worked in a similar sized property or environment and will thrive on supporting the running of this very successful hotel.
• Aloft is an events hotel, right next to the biggest events complex in Scotland, P&J Live, so you will ideally have experience working with volumes but more than that you will enjoy being busy and are a great team player!
• Someone who is keen to learn and enjoys a variety of work environments
• Promote and develop loyalty for our hotel guests by reacting positively to their needs and providing an excellent level of personalised guest service.
• Great Leader or someone looking for that next step up! Someone that is not afraid to jump in and resolve issues between team members and handle guest complaints or requests!
• We are looking for someone that is not afraid of being busy, someone that enjoys good vibe!
• You will be happy with working variety of shifts (weekends/nights) and working without supervision.

We are looking for a game changer, for an inspiration to our staff, guests, and our industry! If this sounds like your dream job and you have what it takes! Apply NOW!

Aloft talent are fun, bold, and eclectic. They're actively social and are excited and interested to meet new and unique people. They are passionate about design, tech innovation, and music, and love that they can work at a place that encourages them to interact with guests about their favourite topics. Like Aloft guests, our talent is friendly and outgoing, straightforward with a wink. We find people who are tech-savvy and confidently social with an eclectic style to bring the brand to life. Simply put, they control their world, taking a fresh, energetic approach to everything in life. You can teach skill, but it's the attitude they bring to the table that matters!

Where Will You Be Working?

Your new role of Guest Service Supervisor will see you working in the Aloft Aberdeen TECA on the site of The Event Complex Aberdeen (TECA).

You will be a part of the team in, 150-bedroom Aloft Hotel on the site of the Aberdeen Exhibition and Conference. Designed by architects Cooper Cromar, with interiors by Twenty2Degrees, this is the only Aloft Hotel of its kind in Scotland and will feature a WXYZ bar, RE:MIX lounge and gym

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .

#LifeatRBH

• Job Ref RBH14620
• Salary/Benefits Competitive Salary + Great Benefits!