Guest Service Manager

Sandman Hotel Group; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Le Quays Hotel Sheffield recherche un Guest Service Manager passionné par l'hospitalité pour offrir une expérience exceptionnelle aux clients. Ce poste implique de superviser le personnel de la réception, de gérer les opérations quotidiennes et de garantir la satisfaction des clients dans un environnement dynamique. Si vous aimez le service à la clientèle et aspirez à évoluer dans votre carrière, rejoignez notre équipe.

Benefits

Pension

Free Parking whilst on shift

Rewards & Recognition

Employee discounts on hotel stays, dining, and other hotel services

Qualifications

• Expérience antérieure dans un rôle de supervision ou de gestion dans l'hôtellerie préférée.
• Capacité à gérer des situations difficiles avec grâce.
• Flexibilité pour travailler lors de week-ends et jours fériés.

Responsibilities

• Superviser et diriger la réception pour assurer des processus d'enregistrement/sortie sans faille.
• Gérer les demandes et plaintes des clients de manière efficace.
• Former et motiver le personnel à respecter les normes de service.

Skills

Leadership

Communication

Problem Solving

Customer Focus

Education

Diploma or degree in hospitality management

Tools

Hotel Management Software

Microsoft Office Suite

Job description

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Join Our Team as Guest Service Manager at The Quays Hotel Sheffield

Are you passionate about delivering exceptional guest experiences? Do you have a knack for leadership and problem-solving? If so, we have the perfect opportunity for you at The Quays Hotel Sheffield as a Guest Service Manager.

About Us:

Owned and operated by The Sandman Hotel Group, at The Quays Hotel Sheffield we are dedicated to providing our guests with memorable stays and unparalleled hospitality. Our hotel is known for its modern comfort, elegant design, outstanding leisure facilities and convenient location. We take pride in creating a welcoming atmosphere that reflects the spirit of our property.

Position: Guest Service Manager

Job Overview :

As Guest Service Manager, you will play a pivotal role in ensuring our guests have an outstanding experience from the moment they step through our doors. Reporting to our Front Office Manager, you will assist in leading a team of dedicated front-line staff to deliver exceptional service, manage daily operations and handle guest inquiries and concerns. Your focus will be on maintaining high standards of guest satisfaction, employee engagement, and operational efficiency. In addition, you will be the person in charge of the hotel during your shifts, responsible for making critical decisions and dealing with emergency situations.

Responsibilities:

• Supervise and lead the front desk to ensure seamless check-in/out processes, accurate information, and attentive service
• Handle guest inquiries, concerns, and special requests promptly and professionally
• Oversee daily operations ensuring smooth co-ordination among different departments
• Train, mentor, and motivate staff to uphold our service standards and create a positive work environment
• Collaborate with other departments to ensure guest needs are met and exceeded
• Assist in managing reservations, room assignments, and room inventory
• Maintain a strong knowledge of hotel services, amenities, and local attractions to provide accurate recommendations to guests
• Address and resolve any guest issues or complaints effectively and efficiently
• Ensure compliance with hotel policies, procedures, and safety standards

Qualifications :

• Previous experience in a supervisory or managerial role within the hospitality industry is preferred
• Exceptional interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle challenging situations with grace
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Proficiency in hotel management software and Microsoft Office Suite, preferred
• Flexibility to work shifts, including weekends and holidays
• A diploma or degree in hospitality management or a related field is a plus
• Pension
• Free Parking whilst on shift
• Rewards & Recognition
• Opportunity to work in a dynamic and fast-paced hospitality environment
• Career growth and development opportunities within a reputable hotel chain
• Employee discounts on hotel stays, dining, and other hotel services

If you are a driven and dedicated individual with a passion for hospitality and guest service, we invite you to join our team at The Quays Hotel Sheffield as a Guest Service Manager. Take the next step in your career journey with us and help create unforgettable experiences for our guests.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**