Guest Service Assistants

Kew Green Hotels; Warwick; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discounts on hotel stays

Free gym and leisure facilities

Wellbeing support

Funded apprenticeships

Job summary

Kew Green Hotels is seeking a Guest Service Assistant to support reception, F&B, and events, ensuring every guest feels welcome and cared for. Training is provided to work across all guest-facing areas, from reception to banqueting.

You'll join a team that values a proactive approach, strong communication, and guest-centric service, with access to funded apprenticeships and staff perks across the portfolio.

Qualifications

• Experience is welcome but not essential; passion for hospitality matters.
• Strong communication and ability to work in a team.
• Proactive approach to tasks and guest needs.
• Comfortable using technology and office software.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Assist with check-in/check-out, food and drink service, and banqueting setup.
• Build genuine guest relationships and adapt approach to individuals.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals with outstanding service.
• Represent the hotel's values and guest-centred culture.
• Opportunities for career development through funded apprenticeships and internal programmes.
• Access staff discounts on hotel stays and various retailers and days out.
• Free use of gym, pools and leisure facilities; wellbeing and financial support.

Skills

Customer service

Communication

Teamwork

MS Office

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager. What you'll do

What you'll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

What we're looking for

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

At Kew Green Hotels, we're committed to creating an inclusive workplace where everyone can thrive.

If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.