Guest Service Assistants

Kew Green Hotels; Taunton; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully funded apprenticeships

Internal development programme

Discounts on hotel stays

Gym & leisure access

Wellbeing support

Descripción de la vacante

Kew Green Hotels in the United Kingdom is seeking a Guest Service Assistant to be at the heart of the guest experience. You’ll receive full training to work across reception, restaurant, bar, and meetings, helping guests feel welcome and cared for from check-in to check-out.

You’ll build genuine relationships with guests, maintain high presentation standards, and support the team across shifts. Experience isn’t essential; a proactive, friendly attitude and comfort with MS Office are valued, with

Formación

• Genuine passion for people and hospitality.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach and readiness to take initiative.
• Comfortable using technology, including MS Office and similar tools.

Responsabilidades

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check-in/check-out, food and drink service, and conference setups.
• Build genuine relationships with guests and adapt approach to individuals.
• Maintain cleanliness and presentation across all guest areas.
• Help hotel meet brand standards and company goals by delivering outstanding service.

Conocimientos

Communication skills

Teamwork

Proactive

Tech-savvy

Herramientas

MS Office

Descripción del empleo

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager. What you'll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.