Guest Service Assistants

Kew Green Hotels; Runcorn; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym, pools and leisure facilities

Wellbeing support 24/7

Career development through funded/appr

Job summary

Kew Green Hotels is seeking a friendly Guest Service Assistant to welcome guests and help across reception, restaurant, and events. You’ll receive full training and have the opportunity to grow through our apprenticeship and internal development programmes.

Join a people-driven team that values guest experience, quality service, and a welcoming atmosphere across our hotels in the UK. Training is provided to kick start your hospitality career.

Qualifications

• Hospitality-focused mindset and a passion for guest care.
• Excellent communication and teamwork skills are essential.
• Proactive approach to tasks and guest needs.
• Comfortable using technology and office software.

Responsibilities

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with check in/check out, food and beverage service, conference setups, and banqueting.
• Build genuine relationships with guests and adapt to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals with outstanding service.
• Represent our values and culture, supporting guest experience and internal development programs.
• Provide support for career development through funded apprenticeships and internal programs.

Skills

People skills

Communication

Teamwork

Proactive

MS Office

Tools

MS Office

Job description

Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You'll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality. Other businesses may call this role Receptionist, Food & Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant. This role reports directly to the Guest Service Manager. What you'll do

• Deliver excellent service across reception, restaurant, bar, meetings and events.
• Support with tasks including check in/out, food and drink service, conference set-ups, and banqueting.
• Build genuine relationships with guests, adapting your approach to each individual.
• Maintain cleanliness and presentation across all guest areas.
• Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
• Represent our values and culture, keeping guest experience at the centre of everything you do., Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

• A genuine passion for people and hospitality. Experience is great, but not essential.
• Strong communication skills and the confidence to work as part of a team.
• A proactive approach. (You notice what needs to be done and make it happen!)
• Comfortable using technology, including MS Office and similar tools.

If you're friendly, motivated, and love making people's day, this could be the role for you!

If you need any adjustments during the recruitment process, just let us know at [e-mail] - we're here to support you.

Kew Green Hotels is one of the UK's leading hotel management companies, operating a diverse portfolio of global brands. We're a people-driven business that's passionate about performance, guest experience, and creating hotels that make us proud.