Guest Service Assistant Team Leader

Arnos Manor Hotel; West of England; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Friends & Family rate

Discounts on F&B

Meals on duty

Hospitality rewards

Retail & dining discounts

Employee assistance programme

Online GP appointments

Milestone anniversaries

Job summary

Arnos Manor Hotel Limited is seeking a Guest Service Team Leader - Food & Beverage to support the F&B Manager in delivering memorable hospitality across breakfast, lunch, dinner and events. You will lead a team, ensure warm welcomes and consistent service, and drive guest satisfaction through effective communication and organisation.

The role requires strong F&B experience, leadership ability and the knack for upselling to maximise revenue while coordinating with all hotel departments for

Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences in high-pressure environments.

Responsibilities

• Lead day-to-day F&B operations to maintain high service standards.
• Drive guest satisfaction and upsell across all outlets (restaurants, bars, room service, banquets).
• Collaborate with departments to maximise revenue and ensure smooth events.

Skills

F&B supervisor experience

Leadership & team management

F&B trends knowledge

Customer service under pressure

Job description

Arnos Manor Hotel is a beautifully unique 73 bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character.

The Role of Guest Service Team Leader - Food & Beverage
The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.
The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.
This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments