Guest Service Assistant Food & Beverage

Imperial-Hotel; Tenby; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Friends & Family rate

Food & Beverage discount

Meals on duty

Hospitality rewards

Retail & dining discounts

EAP & online GP

Job summary

Imperial-Hotel in Tenby invites a Guest Service Assistant for Food & Beverage to warmly welcome guests across our dining outlets and ensure a high standard of service. You will support setup, service, and cleanliness, while collaborating with the team to deliver memorable experiences for hotel guests.

The role suits someone with strong communication skills, a detail-oriented approach, and a willingness to learn and develop within a busy hospitality setting.

Qualifications

• Strong communication and organisational skills with a professional manner.
• Eye for detail in guest service.
• Experience in a Food & Beverage environment preferred.
• Willingness to learn and grow within the role.

Responsibilities

• Welcome guests and deliver high-standard service across our Food & Beverage outlets.
• Assist with setup and service of Food & Beverages, maintain cleanliness and organisation.
• Collaborate with team to maintain high standards of service and a positive atmosphere.
• Contribute to memorable guest experiences during hotel dining and events.

Skills

Strong communication

Organisational skills

Professional manner

Job description

Nestled in the historic heart of Pembrokeshire, set against the stunning back drop of South Beach.

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering that exceptional customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and enjoys the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to grow in your career.

The role of Guest Service Assistant Food & Beverage will report to the Assistant Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview:

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

• Strong communication and organisational skills and professional manner.
• Evidential attention to detail.
• Ideally experience working in a Food & Beverage environment.
• £60 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments