Guest Service Assistant

TN United Kingdom; York; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is looking for a Guest Service Assistant to join their vibrant team in York. This role is crucial in ensuring guests enjoy a safe and outstanding experience, while also supporting the hotel in achieving brand objectives. You will engage with guests, recognize VIPs, and maintain high service standards. This position offers robust career development opportunities and attractive discounts at partner hotels. If you are passionate about customer service and thrive in a fast-paced environment, this role is perfect for you!

Benefits

Annual Conference Event and Awards

Career Development Opportunities

Retail and Restaurant Discounts

Employee Discounts in Hotels

50% off Food and Beverage

Employee Assistance Line

Free Access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Build and develop relationships with guests, adapting approach accordingly.

Skills

Customer Service

Communication Skills

Technology Proficiency (MS Office)

Job description

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Guest Service Assistant Role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in York (YO24 1QF).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you’d like to learn more before applying, please contact our resourcing team at [emailprotected].

Benefits include:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and give you an opportunity to highlight your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.