Guest Service Assistant

TN United Kingdom; Cleethorpes; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a dynamic Guest Service Assistant to join their vibrant team. This role offers the opportunity to be the first point of contact for guests, providing exceptional service while managing check-ins and check-outs. You'll also support the food and beverage team, ensuring guests enjoy a delightful dining experience. If you're enthusiastic, presentable, and enjoy working in a fast-paced environment, this position is perfect for you. Join a team that values your contributions and offers a flexible work schedule, including mornings, evenings, and weekends.

Qualifications

• Enthusiastic team player with excellent communication skills.
• Previous experience in front-of-house roles is advantageous but not essential.

Responsibilities

• Check guests in and out using the front office system.
• Provide food and beverage service and support in the kitchen.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Education

High School Diploma

Tools

Front Office System

Job description

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The Hampton by Hilton Humberside Airport has 100 bright modern bedrooms, situated right off the A18, we're a short walk from Humberside International Airport. Our Touchdown Bar & Grill serves a range of classic dishes and the 24-hour Hub offers snacks. We're half an hour from the sprawling Lincolnshire Wolds.

Person Specification

We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. You must be comfortable supporting across different areas of the hotel including the kitchen and ideally available across early and late shift patterns which include weekends. Previous experience in a front-of-house position is advantageous but not essential. If you enjoy speaking with people, are professional and presentable, and are willing to learn - then this is the role for you!

Job Description

24 hours per week minimum and must have flexibility to work mornings from 7am, evenings until 11pm and weekends.

You will be working in a multi-skilled position where you are trained to support the front-of-house functions within the hotel. Your role will primarily be positioned to support the reception desk and also food & beverage service. Your duties on reception will include providing a friendly and welcoming check-in & check-out service to our guests. You will do this whilst using the hotel's front office system which you will be well trained to use.

In addition, you'll be a key member of the food and beverage team supporting in the kitchen when needed, you'll be trained to prepare food according to our easy-to-prepare lounge menu. You'll also be working on the bar taking orders and providing drinks service. And supporting to deliver food to guest tables.

As Guest Service Assistant you will be working as part of a wider hotel team to deliver excellent service to our guests. You'll be a valued and key part of the team having crucial interactions with our guests and leaving a lasting memory.

Key Duties

- Trained on the front office system, carrying out reception duties. Checking guests in and out of the hotel.
- Act as a hotel and brand ambassador.
- First line of communication to our guests. Provide excellent knowledge of the hotel's products, local area, and brand offerings.
- Providing food and beverage service including breakfast, taking orders, working on the bar and within the lounge food area in the evenings.
- Trained to support within the kitchen.