Guest Service Assistant

TN United Kingdom; Middlesbrough; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Service Assistant to join their dynamic team at a newly refurbished hotel in Middlesbrough. This role offers a unique opportunity to be at the forefront of guest experience, ensuring every visitor feels welcomed and valued. With a strong focus on staff empowerment and industry-leading training, you will thrive in a fast-paced environment where your contributions directly impact guest satisfaction. Enjoy a comprehensive benefits package, including flexible working arrangements and hotel discounts, making this a fantastic opportunity for someone passionate about hospitality.

Benefits

Hotel discounts portfolio-wide

An additional day’s leave for your birthday

28 days holidays including bank holidays

Flexible working opportunities

Enhanced Maternity, adoption & shared parental leave

Wage stream - choose how and when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Welcoming personality who loves connecting with people.
• Strong communication skills and attention to detail.

Responsibilities

• Welcome guests and ensure an unforgettable first impression.
• Handle check-ins, check-outs, and manage bookings efficiently.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team spirit

High energy and adaptability

Job description

Social network you want to login/join with:

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Located in Middlesbrough Town Centre, Station Suites Apartments is a newly renovated 42-bedroom apartment complex. You will be employed by Holiday Inn Express Middlesbrough – Centre Square, a 159-bedroom hotel, where we provide exceptional guest experiences.

As part of this journey, we’re looking for a Guest Service Assistant to join our team and help deliver exceptional service to our guests.

This is a unique opportunity to join a dynamic team, be a key part of our guest experience, and be at the forefront of shaping the future of our newly refurbished hotel. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.

If you’re a proactive leader with a passion for hospitality and are ready to make an impact, we want to hear from you!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT STATION SUITES MIDDLESBROUGH

What you'll be doing...

1. Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
2. Serving on the bar when required for both food and beverage orders.
3. Basic cooking of breakfast/evening menus, clearing tables, keeping breakfast items topped, tables cleared and cleaned throughout breakfast times, and helping with cleardown after service.
4. Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
5. Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
6. Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
7. Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Hotel discounts portfolio-wide – Staff rates and up to 30% discount on food & beverage
• An additional day’s leave for your birthday
• 28 days holidays including bank holidays
• Flexible working opportunities
• Enhanced Maternity, adoption & shared parental leave
• Flexible working arrangements
• Wage stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.