Guest Service Assistant

TN United Kingdom; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Guest Service Assistants to join their team in Ipswich. In this role, you'll ensure every guest enjoys a safe and outstanding experience while supporting the hotel in achieving key metrics. Your responsibilities will include building relationships with guests, maintaining high service standards, and representing company values. With robust career development opportunities and attractive employee benefits, this role is perfect for those passionate about customer service and hospitality. Join a dynamic team dedicated to excellence in guest experiences!

Benefits

Annual Conference Event and Awards

Career Development Opportunities

Discounts at Major Retailers

Employee Discounts in Hotels

50% Off Food and Beverage

24/7 Employee Assistance Line

Free Access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Support hotel in achieving brand and company objectives.
• Build relationships with guests and assess their needs.
• Ensure consistent hospitality for all guests.

Skills

Customer Service

Communication Skills

Technology Proficiency (MS Office)

Relationship Building

Job description

Guest Service Assistant Role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Ipswich.

1. Supporting your hotel in achieving all brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly.
3. Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

Benefits

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What You’ll Bring

Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. Comfort with using technology, including MS Office, is also important.

Next Steps

A member of our hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can showcase your skills. Successful candidates will then meet with the Business Excellence Manager or Guest Service Manager.