Guest Service Assistant

Holiday Inn Ipswich-Orwell; Ipswich, Haverfordwest; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting opportunity awaits at a rapidly expanding hotel chain, where you can shine as a Guest Service Assistant. This role is pivotal in ensuring guests have a memorable experience, requiring a passion for exceptional customer service and the ability to adapt to various guest needs. Join a dynamic team dedicated to service excellence, where your contributions are valued and recognized. With robust career development opportunities and attractive employee discounts, this position offers a pathway to grow within the hospitality industry. If you're ready to make a positive impact on guests' stays, this is the role for you!

Benefits

Annual Conference Event and Awards

Apprenticeships

Career development opportunities

Employee discounts in hotels

50% off food and beverage

Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure guests receive outstanding service and support.
• Build relationships with guests and adapt service accordingly.

Skills

Customer Service

Technology Use (MS Office)

Relationship Building

Job description

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Ipswich Orwell IP3 (SJ).

Guest Service Assistant duties include:

1. Supporting your hotel in achieving all brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly.
3. Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining a high level of product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. If you require any reasonable adjustments during the recruitment process, please complete the relevant application questions or contact [e-mail].

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you'll meet the Hotel Manager or Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. Our shared values unite us all. Please visit our website for more details.

Join our Kew-Team today!