Guest Service Assistant

Holiday Inn Norwich City; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

Ein aufstrebendes Unternehmen sucht engagierte Guest Service Assistants, die leidenschaftlich daran interessiert sind, Gästen eine herausragende Erfahrung zu bieten. In dieser Rolle sind Sie Teil eines dynamischen Teams und arbeiten daran, die Unternehmensziele zu erreichen, während Sie gleichzeitig Beziehungen zu Gästen aufbauen und deren Bedürfnisse antizipieren. Mit attraktiven Karrieremöglichkeiten und einem unterstützenden Umfeld bietet diese Position die Chance, Ihre Fähigkeiten im Kundenservice zu entwickeln und zu verfeinern. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Karriereentwicklungsmöglichkeiten

Rabatte bei Einzelhändlern und Restaurants

Kostenlose Nutzung der Freizeitclubs

Rabatte auf Speisen und Getränke

Qualifications

• Idealerweise Erfahrung in einem kundenorientierten Umfeld.
• Fähigkeit, die Bedürfnisse der Gäste vorherzusehen.

Responsibilities

• Sicherstellen, dass Gäste eine herausragende Erfahrung haben.
• Unterstützung des Hotels bei der Erreichung von Unternehmenszielen.

Skills

Kundenservice

Technologischer Umgang (MS Office)

Beziehungsaufbau

Job description

The role

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Norwich City.

Guest Service Assistant duties include:

1. Supporting your hotel in achieving all brand and company metrics and objectives
2. Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
3. Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
4. Following SOPs to ensure consistent hospitality for all guests
5. Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please reach out to our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• Discounted food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace. If you require any reasonable adjustments during the recruitment process, please complete the relevant application questions or contact [e-mail].

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and discuss your skills. If successful, you'll meet the Hotel Manager or Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. We share core values across all our brands. Visit our website for more details.

Join our Kew-Team today!