Guest Service Assistant

Allscreens Nationwide Ltd; Greenham; On-site; AUD 42,000 - 56,000; Full time

Benefits offered by this job

Great rates for stays across all our"

50% discount on Food & Beverage dining

Free meals while on duty

Access to Employee Assistance Program

Wellbeing resources

Exclusive discounts through Hospitaliy

Opportunities for growth and internal

Job summary

Royal Berkshire is seeking a Guest Services Assistant to support the Front Office and hotel team, delivering a smooth, friendly guest journey. Ideal for someone at entry level who enjoys helping people and pursuing a career in hospitality.

You will be part of a luxury hotel environment with a strong focus on warm hospitality, attention to detail and exceptional service across all guest touchpoints.

Qualifications

• Entry-level guest services role within a luxury hotel environment.
• Strong focus on friendly, professional service and attention to detail.
• Willingness to learn and develop within hospitality.

Responsibilities

• Welcome guests warmly and assist throughout their stay.
• Support front desk operations and handle guest enquiries and service requests.
• Assist with guest arrivals/departures and luggage where needed.
• Respond promptly and professionally to guest questions or concerns.
• Coordinate with internal departments to fulfill guest requests.
• Maintain tidy, welcoming public areas and reception spaces.
• Follow hotel procedures, service standards and health & safety guidelines.
• Support the Guest Services and Front Office teams during peak times.

Skills

Guest services

Communication skills

Teamwork

Hospitality mindset

Job description

Royal Berkshire in Ascot, Berkshire, a part of the Exclusive Collection, is a luxury country house hotel offering refined elegance, beautiful grounds and exceptional service. With a strong focus on warm hospitality and attention to detail, Royal Berkshire provides a welcoming and memorable experience for every guest.

You will join as a Guest Services Assistant, supporting the Front Office and wider hotel team to deliver a smooth, friendly and professional guest journey. This role is ideal for someone at entry level who enjoys working with people, takes pride in providing excellent service and wants to build a career in hospitality.

• Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
• Free meals while on duty
• Access to our Employee Assistance Programme and wellbeing resources
• Exclusive discounts and perks through Hospitality Essentials
• Opportunities for growth, learning, and internal movement within the Exclusive Collection

Key Responsibilities

• Welcome guests warmly and provide assistance throughout their stay
• Support front desk operations including guest enquiries and service requests
• Assist with guest arrivals and departures, including luggage support where required
• Respond promptly and professionally to guest questions or concerns
• Liaise with internal departments to ensure guest requests are actioned efficiently
• Maintain tidy, welcoming public areas around reception and guest spaces
• Follow hotel procedures, service standards and health & safety guidelines
• Support the wider Guest Services and Front Office team during busy periods

Person Specification

• Friendly, approachable manner with a genuine interest in helping guests
• Strong communication skills and confidence speaking with a wide range of people
• Willingness to learn and develop within a hospitality environment
• Good attention to detail and ability to follow procedures
• Reliable, punctual and professional in appearance and conduct
• Able to work well as part of a team and independently when required
• Comfortable working shifts, including weekends and bank holidays

We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression and a culture where people who share our values can thrive. As an equal opportunities employer we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.