Guest Service Assistant

Hampton By Hilton Birmingham; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Room discount

Food & drink discount

Learning & development

Team member rates discount

Incentive schemes

Job summary

Hampton By Hilton Birmingham is seeking a Guest Service Assistant to welcome guests on arrival, manage check-in and check-out, and handle inquiries with a friendly, efficient approach.

You will assist with reservations, provide information about the hotel and local area, and support daily reception tasks while maintaining high standards of guest service in a fast-paced environment.

Qualifications

• Previous experience in a hotel reception or guest-facing role preferred.
• Knowledge of hotel reception procedures and guest services.
• Strong communication skills and team collaboration.
• Attention to detail in handling guest requests and payments.
• Positive attitude and problem-solving mindset.
• Willingness to jump in and help in a fast-paced environment.

Responsibilities

• Welcome guests on arrival and provide a warm, friendly check-in and check-out experience.
• Handle guest enquiries, requests and reservations, ensuring every guest is well looked after.
• Provide information about the hotel and local area and assist guests during their stay.
• Manage reception calls, emails and day-to-day administrative tasks.
• Assist with breakfast service and bar as required.
• Maintain tidy reception, bar and kitchen areas and follow safety procedures.

Skills

Guest service

Communication

Teamwork

Reception

Tools

Reservations systems

Job description

8 Hour Contract
JOIN US

At Hilton, It Matters Where You Stay, but The Stay is only
one side of the story.

The possibilities are endless with a career at
Hilton. Come for the job, thrive in your career, and enjoy the journey of
Making the Stay.

As a global hospitality company with 22 world-class brands
in 126 countries and territories, comprising more than 7,000 properties with
one million rooms, we know it takes hundreds of jobs to create unforgettable
experiences for our guests – and behind every job, there’s an extraordinary
person working to make each Stay magical.

OUR HOTEL

Located in the city centre, with easy access to major road
links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar &
restaurant, fitness centre and offers a free hot breakfast.

OUR BENEFITS

You will have access to a benefits package we believe truly
works for our people

• Discounted
  hotel room rates for you and your friends & family
• 50%
  Discount on food & drink whilst on duty
• Hilton
  Learning & Development platform for all training requirements
• 50%
  F&B discount at Hilton hotels when staying on Team Member Rates
• Incentive
  schemes

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Welcome guests on arrival and provide a warm, friendly
  and efficient check-in and check-out experience
• Handle guest enquiries, requests and
  reservations, ensuring every guest feels well looked after
• Provide information about the hotel and local
  area and assist guests throughout their stay
• Manage reception calls, emails and day-to-day
  administrative tasks

Handle payments, billing and cash accurately and
in line with hotel procedures

Prepare and serve drinks at the bar and assist
with breakfast service as required

Help with keeping reception, bar and kitchen
areas clean and tidy

Follow all hotel, food safety and health and
safety procedures

Go the extra mile for special requests, adding
that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• Previous experience in a hotel reception or
  guest-facing role is preferred
• Knowledge of hotel reception procedures,
  reservations and guest services
• Strong communication skills, confident chatting
  with guests and working closely with team members
• Sharp attention to detail, particularly when
  handling guest requests, reservations and payments
• A natural problem-solver who can think on their
  feet and handle any situation with a positive attitude
• A team player who is happy to jump in and help
  wherever needed to keep things running smoothly
• High energy and adaptability, thriving in a
  fast-paced environment where no two days are the same
• A genuine passion for delivering great customer
  service and creating memorable guest experiences

If this sounds like the job for you, please get in touch!