Guest Service Agent

Hilton Worldwide, Inc.; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Guest Service Agent, where every day brings new opportunities to create exceptional experiences for guests. In this dynamic role, you will be the first point of contact, ensuring smooth check-ins and check-outs while providing top-notch service. With a focus on inclusiveness and positivity, you'll thrive in a supportive environment that values your growth. Enjoy a range of perks, including travel discounts and personal development programs, as you embark on a fulfilling career in the hospitality industry.

Benefits

Travel and food discounts

Free Car Park

Discounted bus fares

28 days holiday

Discounted meals on duty

Discounted dental and health cover

High street discounts

Free uniforms

Career growth opportunities

Personal Development programs

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.

Responsibilities

• Achieve positive outcomes from Guest queries efficiently.
• Ensure an efficient reception experience for Guests.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

IT Proficiency

Job description

Job Description - Guest Service Agent (HOT0BLWU)

Job Description

Job Number:

HOT0BLWU

Work Locations

: Hampton by Hilton Bristol Airport, Bristol Airport, Bristol BS48 3DY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always bring all our teams together to create a culture of inclusiveness, positivity, and drive to achieve our common goal: “To share the light and warmth of hospitality”. With amazing training, resources, and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary: £12.27 per hour + Sales Incentives

A WORLD OF REWARDS

• Travel and food discounts: discounted hotel nights plus 50% off F&B (subject to individual outlets)
• Free Car Park
• Discounted bus fares to and from the city centre, £1.50 each way
• Holiday: 28 days including bank holidays (increasing yearly)
• Discounted meals on duty
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free uniforms and laundry services available, depending on the role
• Grow your career: access to a network of 6500+ hotels across 100+ countries (subject to local right to work rules)
• Personal Development: programmes designed to support your career and achieve your goals

As a Guest Service Agent, you will serve in the Front Office departments, providing services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required
• Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and/or other departments
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues
• Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations, and all health and safety legislation
• Follow company brand standards

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, it matters where you stay, but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office