Guest Service Agent (Casual)

Hilton Worldwide, Inc.; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established industry player is seeking a Guest Service Agent to join their dynamic team. In this role, you will be the first point of contact for guests, ensuring a seamless check-in and check-out experience while delivering exceptional customer service. Your ability to handle queries and provide information about hotel services will create memorable experiences for guests. This casual position offers flexibility in scheduling, making it ideal for those seeking to balance other commitments. Join a workplace recognized as the UK's #1 great place to work and contribute to creating unforgettable stays for guests.

Benefits

Instant access to earned wages

Free meals when on duty

Free parking (subject to availability)

Modern Team Member areas

Qualifications

• Experience in a customer-focused industry is essential.
• Strong communication skills and a positive attitude are required.

Responsibilities

• Provide exceptional service from check-in to check-out.
• Handle guest queries efficiently and maintain high standards.

Skills

Customer Service

Communication Skills

Attention to Detail

Multi-tasking

IT Proficiency

Job description

Job Description - Guest Service Agent (Casual) (HOT0BHF8)

Job Number:

HOT0BHF8

Work Locations

Hampton by Hilton Bristol Airport, Bristol BS48 3DY

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full-time employment, education, or just looking to make some extra money, this might just be the job for you!

Hourly Rate of £12.27

A WORLD OF REWARDS

• We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost.
• Opportunity to work additional hours when you can.
• Free and healthy meals when on duty.
• Free Parking (subject to availability).
• Modern and inclusive Team Member’s areas.

As a Guest Service Agent, you will serve in the Front Office to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

What will I be doing?

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
• Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and/or other departments.
• Responsible for taking and delivering food and drinks orders, demonstrating exceptional levels of customer service, and creating memorable experiences for our guests and colleagues.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Follow company brand standards.

What are we looking for?

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Calm, efficient, and organized with great attention to detail.
• Ability to multi-task while maintaining a positive attitude when working with a Guest.
• Professional manner with an emphasis on hospitality and guest service.
• Ability to work on your own and as part of a team.
• Competent level of IT proficiency.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job:

Guest Services, Operations, and Front Office