Guest Room Experience Specialist

Village Hotels - Basingstoke; Basingstoke; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym Membership

Hotel Stays

Food & Drink

Friends & Family

Retail & Lifestyle

Support

Job summary

Village Hotels - Basingstoke is seeking a Room Attendant to deliver exceptional guest experiences by cleaning and presenting bedrooms to the highest standards. You will be a hands-on member of the housekeeping team, with pride in accuracy, pace, and guest satisfaction.

You’ll follow safety procedures, replenish amenities, and support busy shifts. Previous experience isn’t essential—your energy, attitude, and reliability matter most as you grow with us and contribute to a vibrant Village culture.

Responsibilities

• Creating the Wow Factor: Cleaning and servicing guest bedrooms, bathrooms, and corridors to exceptional standards of hygiene and presentation.
• The No Problem Approach: Replenishing guest amenities, linen, and supplies while responding promptly and positively to guest requests.
• Sharp Organisation: Keeping your individual housekeeping trolley clean, organised, well-stocked, and ready to roll.
• Eyes and Ears of the Floor: Reporting any maintenance issues, damages, or missing items to the leadership team immediately.
• Shift Safety: Following all health, safety, hygiene, and COSHH procedures while using cleaning chemicals and equipment safely.

Job description

Village Hotels - Basingstoke is seeking a Room Attendant to deliver exceptional guest experiences by cleaning and presenting bedrooms to the highest standards. You will be a hands-on member of the housekeeping team, with pride in accuracy, pace, and guest satisfaction.

You’ll follow safety procedures, replenish amenities, and support busy shifts. Previous experience isn’t essential—your energy, attitude, and reliability matter most as you grow with us and contribute to a vibrant Village culture.