Guest Relations Supervisor (12599)

Watches of Switzerland Group PLC; Greater London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in luxury retail is seeking a Client Experience Supervisor for their new boutique on London's Bond Street. This role is perfect for someone with a passion for delivering exceptional client experiences and a positive, can-do attitude. You will lead a team of Hosts, ensuring they are well-supported and equipped to provide world-class service. With a commitment to horology and luxury, the company offers a dynamic environment where your contributions will be valued. If you're eager to grow in your career and thrive in a supportive team, this is the opportunity for you.

Benefits

Holiday Purchase Scheme

24/7 Employee Assistance

Share Save Scheme

Birthday Off

Wellbeing Tools

Discount Scheme

Enhanced Maternity Pay

Qualifications

• Experience supervising colleagues in a retail environment.
• Passion for delivering exceptional client experiences.

Responsibilities

• Support Hosts and ensure stations are well-stocked.
• Liaise with Sales Consultants to provide exceptional service.

Skills

Organisational Skills

Team Leadership

Client Experience

Communication Skills

Problem Solving

Flexibility

Job description

Join to apply for the Guest Relations Supervisor (12599) role at Watches of Switzerland Group PLC

Due to our new Rolex Boutique opening on London's iconic Bond Street, we are seeking a Client Experience Supervisor to support our team of Hosts.

Job Description

1. Do you have excellent organisational skills?
2. Do you have experience leading or supervising a team?
3. Do you see yourself growing and developing your career in luxury retail?
4. Are you good at finding solutions that meet the specific needs of clients?
5. Can you see yourself representing our brand with confidence and knowledge?

Our Client Experience Supervisors are passionate about delivering a world-class experience. They support Hosts, ensure stations are well-stocked, and liaise with Sales Consultants to provide exceptional service.

About You

• A positive, “can-do” attitude
• Experience supervising colleagues
• Organised with keen attention to detail
• Passion for delivering exceptional client experiences
• Experience making and serving beverages
• Great communication skills and natural conversational ability
• Eager to learn and expand product knowledge
• Flexible team player willing to go the extra mile

About Us

Founded in 1924, we are passionate about horology and luxury. We offer a wide range of high-end brands including Rolex, Patek Philippe, Omega, and more. With over 190 showrooms across the UK, US, and Europe, we are committed to providing outstanding client experiences, supported by strong partnerships and innovative technology.

Benefits

• Holiday Purchase Scheme
• 24/7 Employee Assistance and Virtual GP services
• Share Save Scheme
• Birthday Off
• Wellbeing Tools
• Discount Scheme
• Enhanced Maternity Pay

We celebrate diversity and are committed to an inclusive environment. Your application will be reviewed based on your qualifications, skills, and experience.

Discover more about careers and our culture at Watches of Switzerland Group PLC: LinkedIn