Guest Relations

The Conduit; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company based in London is seeking a Guest Relations Advisor to create a welcoming environment for members and guests. This role involves strengthening member relations, ensuring high service standards, and managing guest inquiries, ensuring a positive and engaging experience.

Qualifications

• 1-2 years of relevant work experience at reception.
• Excellent written and oral communication skills.
• Strong ability to work within a team.

Responsibilities

• Build strong relationships with members and guests.
• Provide exceptional welcome and guest experience.
• Follow procedures for member and guest check-in.

Skills

Interpersonal skills

Communication

Organization

Teamwork

Job description

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The
Conduit serves as a home for people passionate about achieving positive social,
environmental and economic change. Our community shares our belief that world’s
most pressing problems are better understood as opportunities waiting for
entrepreneurial solutions. The Conduit’s mission is to convene a collaborative
community that scales and accelerates solutions to the world’s greatest
challenges and provide its community with a physical home, with industry
leading sustainable and ethical hospitality, where creativity and innovation
can flourish.Our members are from all over the world, from all sectors
and industries and are representative of the world we live in.

Role Summary

The Guest Relations Advisor is the first point of
contact for our members and guests. You must be warm, friendly and engaging to
provide an exceptional guest welcome and experience. You will be knowledgeable
on all aspects of The Conduit and be able to communicate clearly and concisely.
You will develop a close working relationship with our members and all teams
within the Conduit.

Key Responsibilities

·
Build
strong working relationships with all Conduit stakeholders

·
Always
prioritise the front-facing member/guest experience.

·
Always
be informed and knowledgeable on what is happening in the club

·
Always
ensure a warm welcome to all members and guests. Be friendly, courteous and
polite at all times. Bid a warm farewell when members and guests leave The
Conduit

·
Follow
Rucola Reservations procedures

·
To recognise
repeat members and guests, ensuring we understand their requirements and
preferences ensuring that clients feel valued

·
To
uphold good housekeeping practices (i.e. neat and correct storage), clean and
organised FOH and BOH areas

·
Accurately
follow procedures for member and guest check in using the Peoplevine CRM

·
Answer
phones promptly with a warm friendly tone always using your name

·
Direct people to the relevant areas and unite
guests with their members

·
Handle
inquiries for Lost & Found items promptly

·
Manage
cloakrooms and all BOH procedures as requested in a timely manner

·
Ensure
proper care of all furniture, fixtures and equipment within The Conduit. Any
malfunctions and damage should be reported

·
Communicate
with the members and guests on any closures on floors

·
Comply
with all statutory and company health and safety, fire, bomb and security
regulations as well as liquor and licensing laws

· Adhere to all Company Policies and Procedures

· Actively champions and promotes The Conduit Diversity, Equity
& Inclusion Strategy

· Supports and contributes
to the overall success of The Conduit

Alongside your key duties
you may be asked to complete other tasks as and when necessary and reasonably
required in line with business needs.

Qualifications & Requirements

·
Ideally 1-2 years of relevant work experience at
reception

·
Excellent written and oral communication

·
Strong interpersonal skills and strong ability to
work within a team

·
Excellent organizational skills

·
Health & Safety knowledge.

Above we have listed the skills we would like the
Guest Relations Advisor to have. Below speaks more about the individual’s
abilities to match our company culture:

·
Has strong interpersonal skills needed to build
trust amongst stakeholders at all levels

·
Has the ability to ‘go the extra mile’ to create a
positive outcome

·
Is a ‘team-player’ and enjoys working in partnership
with colleagues

·
Views individual’s differences as a way to build new
ideas and innovations

·
"Owns" problems rather than blaming them
on others

·
Has the ability to work at pace whilst multitasking

·
Encourages feedback on own behaviour

·
Aligned and committed to the vision of The Conduit
and constantly looking for ways in your role to achieve our mission.

·
High standard of grooming and personal presentation