Guest & Owner Experience Supervisor - Hoburne Bashley

Hoburne Ltd; New Milton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Hoburne benefits platform

Team Card 50% off Food and Drink

Free membership at Hoburne Golf Parks

Discounts on holidays

Access to leisure facilities on allour

Enhanced Parental leave (T&C's apply)

33 working days holiday (pro-rata for)

Access to our Employee Assistance Plan

Job summary

Hoburne Bashley is seeking a Guest & Owner Experience Supervisor to join our team to deliver exceptional service to guests and owners at the park.

The role involves managing reception operations, owner accounts, aftersales support, and assisting sales while promoting face-to-face communication. It is a permanent position offering 37.5 hours per week with shift flexibility, including evenings and weekends during peak seasons.

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home's aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Skills

Receptionist experience

Administrative experience

Communication skills

Microsoft Office

Tools

Park management systems

Job description

Hoburne Bashley are looking for a Guest & Owner Experience Supervisor to join their team

The successful applicant will benefit from:

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C's apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities;

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home's aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a permanent role, offering 37.5 hours. Shift flexibility ranging - range in peak season is up to 8am shift start or 10pm shift finish.

The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.