Guest Host

Oxygen; Rayleigh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food

Free hot drinks

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

20% off up to 4 parties a year

25% off food and drink when not onhift

20 days holiday + bank holidays

Birthday paid day off

Pension scheme

Discount platform

Job summary

Oxygen is seeking a friendly Guest Host to greet guests, guide them through the park, and help create memorable experiences. You will engage with families, promote events and activities, and work closely with café, courts and party teams to ensure excellent service.

Ideal candidates are energetic, organised, and able to thrive in a busy environment, with a strong focus on customer satisfaction and teamwork.

Qualifications

• Genuine ambition to deliver a fun customer experience.
• Comfortable working with children.
• Calm and organised under busy, fast-paced conditions.
• Able to learn new skills and information.
• Able to listen to and action instructions.
• Professional communication at all times.
• Strong time-keeping track record.

Responsibilities

• Greet guests and set the tone for their park experience.
• Assist with sign-posting and guiding guests around the park.
• Talk about and promote upcoming events and activities.
• Collaborate with café, courts and party teams to ensure top customer service.

Skills

Customer service

Time management

Team player

Communication

Children interaction

Reception experience

Sales experience

Listening and instructions

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role. High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You will also talk about and sell upcoming events, current additional activities to ensure everyone makes the most out of their time with us. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay


• 50% off food and drinks while on shift


• Free & unlimited hot drinks while on shift


• Free entry for you + 4 on weekdays


• 50% off entry for you + 4 on weekends and during school holidays


• 20% off up to 4 parties a year for your family & friends


• 25% off food and drink when not on shift


• 20 days holiday + bank holidays


• Increased holiday leave at 3 and 5 years of service


• Birthday is a paid day off for everyone


• Pension Scheme


• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently


• Comfortable working with children


• Comfortable working in a busy, fast-paced environment


• Organised and can manage own time


• Able to learn new skills and information


• Great team player


• Able to listen to and action instructions


• Able to communicate professionally and with respect at all times


• Excellent record of time keeping


• Reception experience desirable


• Sales experience desirable


• Experience working with children desirable