Guest Host

Oxygen; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks while on shift

Free & unlimited hot drinks while on

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends

20% off up to 4 parties a year for you

25% off food and drink when not on sh

20 days holiday + bank holidays

Increased holiday leave at 3 and 5 yrs

Birthday is a paid day off

Pension Scheme

Job summary

Oxygen is seeking a high-energy Guest Host to greet guests, guide families through the park, and help deliver a memorable experience. You’ll engage with children, manage time efficiently, and communicate professionally with teammates during a busy day.

Role involves working across cafe, party hosting, court monitoring and reception, with opportunities to promote events and activities. A positive attitude and reliability are essential for success in this fast-paced environment.

Qualifications

• Genuine ambition to deliver a fun customer experience consistently.
• Comfortable working with children.
• Able to work in a busy, fast-paced environment.
• Organised and able to manage own time.
• Able to learn new skills and information.

Responsibilities

• Greet guests and provide a welcoming, friendly experience.
• Support cafe, courts, and party hosts with clear communication.
• Assist with check-in, sign-posting, and guiding guests around the park.
• Promote and sell upcoming events and activities to maximise guest time.
• Collaborate with cafe, court, and party teams to ensure smooth operations.

Skills

Guest service

Child friendly

Time management

Team player

Communication skills

Attention to detail

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role.

This role includes working but not limited to; Cafe, Party Hosting, Court Monitoring & Reception.

High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You will also talk about and sell upcoming events, current additional activities to ensure everyone makes the most out of their time with us. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable