Guest Host

Oxygen; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry-leading pay

50% off food and drinks on shift

Free & unlimited hot drinks on shift

Free entry for you + 4 on weekdays

50% off entry for you + 4 on weekends/

20 days holiday + bank holidays

Birthday paid day off

Pension Scheme

Job summary

Oxygen is seeking enthusiastic Guest Hosts in the United Kingdom to greet guests, manage early interactions and support sign-posting throughout the park. You will help create moments of excitement for families and ensure a warm welcome from first contact.

The role focuses on delivering a high-energy, friendly customer experience in a busy environment, with opportunities to work across café, courts and party areas while maintaining professional communication and punctual attendance.

Qualifications

• A genuine ambition to deliver a fun customer experience, consistently.
• Comfortable working with children.
• Comfortable working in a busy, fast-paced environment.
• Organised and can manage own time.
• Able to learn new skills and information.
• Great team player.
• Able to listen to and action instructions.
• Able to communicate professionally and with respect at all times.
• Excellent record of time keeping.
• Reception experience desirable.
• Sales experience desirable.
• Experience working with children desirable.

Responsibilities

• Be the face of Oxygen and greet guests with a friendly, professional manner.
• Support check-in, sign-posting and guiding guests through the park.
• Collaborate with café, courts and parties teams to ensure a great experience.

Skills

Guest experience

Children friendly

Busy environment

Time management

Team player

Instruction following

Professional communication

Punctuality

Reception experience desirable

Sales experience desirable

Experience with children desirable

Job description

The role

Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park. Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have. Being friendly, organised and professional are key to being successful in this role. High energy and a positive outlook will help during the busy and quitter times. You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation. You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.

Benefits

• Industry-leading pay
• 50% off food and drinks while on shift
• Free & unlimited hot drinks while on shift
• Free entry for you + 4 on weekdays
• 50% off entry for you + 4 on weekends and during school holidays
• 20% off up to 4 parties a year for your family & friends
• 25% off food and drink when not on shift
• 20 days holiday + bank holidays
• Increased holiday leave at 3 and 5 years of service
• Birthday is a paid day off for everyone
• Pension Scheme
• Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores

Skills & Experience

• A genuine ambition to deliver a fun customer experience, consistently
• Comfortable working with children
• Comfortable working in a busy, fast-paced environment
• Organised and can manage own time
• Able to learn new skills and information
• Great team player
• Able to listen to and action instructions
• Able to communicate professionally and with respect at all times
• Excellent record of time keeping
• Reception experience desirable
• Sales experience desirable
• Experience working with children desirable