Guest-Focused Food & Beverage Assistant

Doubletree by Hilton Lincoln; Lincoln; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bed & Breakfast stays

50% food and beverage discount

Employee Assistance Programme

Hapi discounts platform

Long Service Recognition Awards

Team Member recognition awards

Annual leave increases with service

Training and development opportunities

Job summary

leaf HOSPITALITY is seeking a friendly and guest-focused Food & Beverage Assistant to join our team at the DoubleTree by Hilton Lincoln on Brayford Marina. In this varied role you will support restaurant, bar, breakfast and event operations, take orders, serve guests, and help ensure every guest enjoys a great experience.

Previous hospitality or customer service experience is desirable but not essential. We offer a range of team benefits and development opportunities; join us to help create

Qualifications

• Hospitality or customer service experience is desirable but not essential.
• Passion for delivering exceptional guest experiences.
• Friendly, confident and professional approach.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Positive and team-focused attitude.
• Willingness to learn and develop new skills.
• Flexible approach to working hours, including evenings, weekends and holidays.

Responsibilities

• Deliver friendly and professional service to guests across food and beverage outlets
• Support restaurant, bar, breakfast and event operations (where applicable)
• Take food and drink orders and serve guests efficiently and accurately
• Prepare service areas and ensure they are clean, organised and welcoming
• Respond to guest enquiries and requests professionally and promptly
• Process payments and transactions accurately
• Maintain excellent standards of cleanliness, presentation and service
• Support the setup and delivery of meetings, events and functions (where applicable)
• Follow food safety, health and safety and company procedures at all times
• Work collaboratively with colleagues to create exceptional guest experiences

Skills

Hospitality experience

Customer service

Communication skills

Team player

Flexible hours

Positive attitude

Job description

leaf HOSPITALITY is seeking a friendly and guest-focused Food & Beverage Assistant to join our team at the DoubleTree by Hilton Lincoln on Brayford Marina. In this varied role you will support restaurant, bar, breakfast and event operations, take orders, serve guests, and help ensure every guest enjoys a great experience.

Previous hospitality or customer service experience is desirable but not essential. We offer a range of team benefits and development opportunities; join us to help create