Guest Experience Waiter, Front-of-House

Ottolenghi; Oxford; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

28 days annual leave

Staff meals on shift

Health and wellbeing support

Refer a Friend Bonus

Learning & Development opportunities

Inclusive working culture

Enhanced Parental Pay

Birthday treat

Workshops and demos

Creative collaboration

Job summary

Ottolenghi Bicester Village is seeking a friendly and energetic waiter/waitress to join our front-of-house team. You will welcome guests, take orders with menu knowledge, and serve food and drinks with warmth and precision, ensuring a memorable dining experience.

Collaboration with kitchen and bar teams is essential for smooth service, while you maintain a high standard of hospitality throughout shifts.

Qualifications

• Previous experience in waitstaff or front-of-house hospitality.
• A genuine passion for food, drink, and guest experiences.
• A warm, confident communicator who thrives in a team environment.

Responsibilities

• Welcome and seat guests, ensuring they feel looked after from the moment they arrive.
• Take food and drink orders accurately and with knowledge of the menu.
• Serve food and beverages with care, attention to detail, and timing.
• Build rapport with guests and respond to their needs proactively.
• Maintain the dining room to a high standard throughout service.
• Collaborate with kitchen and bar teams to ensure smooth service flow.
• Handle guest queries and feedback with professionalism and warmth.
• Support the wider front-of-house team where needed.

Skills

Front-of-house experience

Guest service

Team player

Communication skills

IT systems

Multitasking under pressure

Calm under pressure

Guest experience

Tools

POS systems

Job description

Ottolenghi Bicester Village is seeking a friendly and energetic waiter/waitress to join our front-of-house team. You will welcome guests, take orders with menu knowledge, and serve food and drinks with warmth and precision, ensuring a memorable dining experience.

Collaboration with kitchen and bar teams is essential for smooth service, while you maintain a high standard of hospitality throughout shifts.