Front Of House Team Member

Ottolenghi; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

28 days leave

Staff meals on shift

Staff discount

Health plan

Refer a Friend £500

Training & development

Birthday treat

Demos and workshops

Job summary

Ottolenghi Hampstead is seeking a Front of House Team Member to join on a full-time basis. You’ll be the face of Ottolenghi, welcoming customers into our shop, assisting with purchases, and ensuring a wonderful experience.

You’ll also be cross-trained in other departments, including bar shifts, to support our diverse operations. The role emphasizes delivering exceptional service, working with the team to streamline service, and selling products with in-depth product knowledge in a vibrant London

Qualifications

• Experience in retail or hospitality.
• Excellent communication skills and a good level of English.
• Ability to provide exceptionally high levels of customer service.

Responsibilities

• Greet guests with a warm welcome and assist with purchases.
• Support cross-training across departments, including bar duties.
• Contribute to a smooth service with team collaboration.
• Sell products with knowledge of Ottolenghi offerings.
• Provide high-quality service when serving food and drinks.

Skills

Customer service

Communication skills

Teamwork

English proficiency

Job description

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Hampstead brings the warmth and creativity of our delis to one of London's most beloved neighbourhoods. Nestled in the heart of Hampstead village, our deli has become a cherished gathering place for the local community.

Ottolenghi is looking for a Front of House team member to join them on a full-time basis. As a Front of House Assistant, you’ll be the face of Ottolenghi, welcoming customers into our shop, assisting with their purchases, and ensuring they have a wonderful experience. While the role primarily involves shop assistant duties, you will also be cross‑trained in other departments to support our diverse operations. This could include helping with table service or bar shifts, so flexibility and a proactive attitude are key.

The ideal Front of House Team Member will be:

• Greeting our guests with a warm welcome
• Passionate about delivering exceptional customer service and a commitment to exceeding guest expectation
• Working with other team‑members to ensure a streamline service
• Assist in other areas as needed, including bar shifts
• Selling products with knowledge in our shop area
• Giving great customer service when serving our guests food and drink

The ideal Front of House Team Member at Ottolenghi will have:

• Experience in retail and or hospitality
• Excellent communication skills and a good level of English, both spoken and written
• A positive friendly attitude
• The ability and desire to provide exceptionally high levels of customer service to create exceptional experiences

What's in it for you:

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well‑being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued

If you care about great food, great people, and doing things properly, we'd love to hear from you.