Guest Experience Supervisor – Housekeeping (Maternity Cover)

Ocean Conservation Trust Limited; Plymouth; On-site; GBP 23,000 - 28,000; Full time

Job summary

The Ocean Conservation Trust, based at the National Marine Aquarium, seeks a housekeeping supervisor on maternity cover. The role is in the Housekeeping department, with 37.5 hours per week over five days, starting at 8am or finishing at 5.30pm, and a pay rate of £13.18 per hour (£25,701pa).

The successful candidate will bring previous cleaning experience in busy, public settings, excellent communication, and a calm, detail‑oriented approach to delivering a first‑class guest experience.

Qualifications

• Previous cleaning experience in a public or busy customer‑focused environment.
• Excellent communication skills.
• Confident when dealing with members of the public.
• Willing to work weekends and holidays.
• Site-specific training provided.

Responsibilities

• Deliver high standards of cleanliness and hygiene to enhance visitor experience.
• Support busy housekeeping operations with a proactive, detail‑oriented approach.
• Maintain a friendly and approachable demeanor with guests and colleagues.
• Contribute to an efficient, well‑organised housekeeping team.

Skills

Cleaning experience

Communication skills

Public/customer service

Attention to detail

Weekend availability

Job description

The Ocean Conservation Trust, based at the National Marine Aquarium, seeks a housekeeping supervisor on maternity cover. The role is in the Housekeeping department, with 37.5 hours per week over five days, starting at 8am or finishing at 5.30pm, and a pay rate of £13.18 per hour (£25,701pa).

The successful candidate will bring previous cleaning experience in busy, public settings, excellent communication, and a calm, detail‑oriented approach to delivering a first‑class guest experience.