Front Office Supervisor

Klarent Hospitality Limited; City of Edinburgh; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Hourly rate £13.68

Free meals on duty

50% off Food & Beverage venues

Leisure facilities discount

Travel program for discounted nights

Development opportunities

Fully funded apprenticeships

Annual leave 28 days

Pension enrollment

Job summary

The Caledonian Edinburgh, managed by Klarent Hospitality, seeks a Front Office Supervisor to lead the front of house team and deliver seamless, refined service from arrival to departure.

You will oversee daily operations across arrivals, departures and occupancy, set service standards, coach colleagues and drive guest satisfaction. This is a full‑time role within a luxury Edinburgh hotel offering extensive benefits and development opportunities.

Qualifications

• Leads front office team with a focus on luxury service.
• Guest-centric, professional, and composed in all situations.
• Strong communication to motivate and guide teams.
• Highly organized with sound judgment and decision-making.

Responsibilities

• Supervise daily front of house operations and shift execution.
• Allocate rooms and manage occupancy in line with policy.
• Resolve guest concerns professionally and proactively.
• Communicate effectively with Housekeeping and other departments.
• Support team development, recognition and performance standards.

Skills

Leadership

Guest service

Communication

Organization

Flexibility

Job description

With newly re imagined bedrooms inspired by Scotland's heritage, The Caledonian Edinburgh continues to redefine luxury guest experiences. We are seeking a Front Office Supervisor to lead the front of house team in delivering seamless, refined service from arrival to departure.

The Person:

• A confident and inspiring leader with a passion for luxury hospitality.
• Guest-focused, professional and composed in all situations
• Strong communicator able to motivate and guide teams effectively
• Highly organised with sound judgment and decision-making skills
• Flexible and adaptable to support hotel operations across shifts.

The Role:

• Lead the Front Office team in delivering exceptional guest experiences
• Act as a role model, setting service standards and expectations
• Support smooth daily operations across arrivals, departures and occupancy
• Drive guest satisfaction, loyalty engagement and service excellence
• Contribute to a positive, high-performing and inclusive team culture.

Key Responsibilities:

• Supervise daily front of house operations and shift execution
• Allocate rooms and manage occupancy in line with policy
• Resolve guest concerns professionally and proactively
• Communicate effectively with Housekeeping and other departments
• Support team development, recognition and performance standards.

The Benefits:

• Hourly Rate of £13.68
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues - The Court & Caley Bar
• Discounted use of Leisure Facilities
• Go Hilton Team Member Travel Program, offering discounted room nights at all Hilton branded properties worldwide, starting at £45 per night
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships - T&Cs apply
• 28 Days of Annual Leave, increasing with long service
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

Why Join Us

At The Caledonian Edinburgh, you'll be part of a team that values excellence, craftsmanship and genuine hospitality. With Klarent Hospitality, your career is supported by investment in people, diversity and long term growth. Begin your journey with one of Edinburgh's most iconic hotels.

Learn more: www.klarenthospitality.com/careers