Guest Service Assistant

Cairn Group; Harrogate; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Discounted stays across Cairn Group’s

Food, beverage, spa and leisure скидки

Leadership and career development

Long service awards

Refer-a-friend scheme

Job summary

Cairn Group is recruiting for a Front of House role at the DoubleTree by Hilton Harrogate Majestic Hotel & Spa. You will welcome guests, serve in restaurants and bars, support in other areas, and contribute to memorable guest experiences daily.

We seek enthusiastic, customer-focused individuals who thrive in a fast-paced setting. Training and development are provided, with a collaborative team culture and a commitment to excellent service across our Harrogate venues.

Qualifications

• Enthusiastic, friendly and customer-focused people desired.
• Willing to learn and grow in hospitality.
• Able to deliver warm, genuine hospitality across all guest touchpoints.

Responsibilities

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that works together to deliver exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Take pride in maintaining outstanding standards across every service.
• Learn, grow and build your hospitality and personal skills every day.

Skills

Customer service

Teamwork

Communication

Job description

Location: DoubleTree By Hilton Harrogate Majestic Hotel & Spa

Department: Front of House

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Create memorable experiences by delivering warm, genuine hospitality.
• Bring energy and personality to every guest interaction.
• Be part of a team that works together to deliver exceptional service.
• Help create a welcoming atmosphere where guests want to return.
• Take pride in maintaining outstanding standards across every service.
• Learn, grow and build your hospitality and personal skills every day.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Love making people feel welcome.
• Enjoy working in a fast-paced, people-focused environment.
• Add to our team, bringing a positive attitude and a willingness to learn.
• Take pride in delivering great service and working as part of a team.
• Communicate with confidence, warmth and professionalism.
• Want to develop their skills and build a rewarding career in hospitality.

No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Incentives and Service Charge (site specific)
• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Refer-a-friend scheme
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Meals on duty
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that’s stronger together.

About DoubleTree By Hilton Harrogate Majestic Hotel & Spa

DoubleTree by Hilton Harrogate Majestic Hotel & Spa is a landmark Victorian hotel set within eight acres of gardens in the heart of Harrogate. Rich in history and character, The Majestic welcomes leisure and spa guests alongside weddings, conferences and events, with The Harrogate Spa, Carters Champagne Bar & Grill and Frederick’s Lounge & Terrace all part of the hotel experience.

Join us and help create exceptional experiences every day.