Guest Experience Specialist

Incipio Group; London Borough of Hammersmith and Fulham; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

Internal promotions

Free mental health therapy

Referral bonus

Career development

50% food & drink discount

Diversity programme

Awards for team achievements

Staff socials and Incipio FC

Incentive trips

Enhanced parental leave

Zusammenfassung

Incipio Group is seeking enthusiastic Team Members to help create vibrant atmospheres across our venues in London and surrounding areas. You will work with front-of-house and kitchen teams to deliver memorable guest experiences and drive sales with energy and a positive attitude.

Join a dynamic hospitality group that values internal promotion, personal growth, and a strong team culture. You’ll engage in our learning programmes, enjoy staff events, and benefit from perks like staff discounts and

Qualifikationen

• Vibrant and energetic individuals with a passion for hospitality.
• Discipline for exceptional standards in service.
• Natural affinity with guests and busy environments.

Aufgaben

• Drive positive guest feedback and hit weekly targets set by management.
• Work at pace with energy, tackle tasks promptly.
• Enhance venue atmosphere through music, lighting, and temperature coordination.
• Collaborate with front-of-house and kitchen teams to deliver exceptional guest experiences.
• Contribute to achieving sales targets and support teammates to do the same.
• Deliver services to high standards, proactively driving sales under management guidance.
• Ensure guests receive the best experience and are looked after safely in venues and on departure.
• Complete compliance e-learning within 2 weeks of starting.
• Deliver products to spec, perform spec tests, and learn new menu items when required.
• Maintain a fun, welcoming vibe for guests and staff alike.

Kenntnisse

Vibrant and energetic

Guest interaction

Problem solving

Team collaboration

Ambience enhancement

Sales targets mindset

Customer service excellence

Jobbeschreibung

Incipio Group is seeking enthusiastic Team Members to help create vibrant atmospheres across our venues in London and surrounding areas. You will work with front-of-house and kitchen teams to deliver memorable guest experiences and drive sales with energy and a positive attitude.

Join a dynamic hospitality group that values internal promotion, personal growth, and a strong team culture. You’ll engage in our learning programmes, enjoy staff events, and benefit from perks like staff discounts and