Guest Experience Server — Fast-Paced Hospitality

F1 Arcade; Birmingham; On-site; GBP 33,062,000 - 39,950,000; Full time

Benefits offered by this job

Service charge

50% staff discount on food & drinks

Off-peak racing complimentary for you

Volunteer days

GP 24/7 access

Enhanced maternity/paternity pay

Bereavement leave

Discount platform (gym, retail)

Financial wellbeing platform

28 days paid holiday

Job summary

F1 Arcade Birmingham is hiring a waiter/waitress to deliver friendly, attentive service in a fast-paced venue. You will take orders, coordinate with the kitchen and bar, and ensure knowledge of all menu offerings and allergens.

The role requires calm, professional handling of guest needs and a strong team mindset. You will work evenings and weekends, with opportunities for growth and a comprehensive benefits package.

Qualifications

• Minimum 1 year's experience working as a waiter/waitress or server in a hospitality environment.
• Not an entry-level position; hands-on waiting/service experience is essential.
• Excellent communication and customer service skills; ability to handle allergies and dietary requirements.

Responsibilities

• Provide friendly, attentive and professional service to all guests.
• Ensure prompt and accurate delivery of food and beverages.
• Take food and drink orders accurately and efficiently.
• Handle guest questions, concerns and complaints with professionalism and urgency.
• Communicate effectively with the kitchen and bar teams to ensure accurate and timely service.
• Maintain a clean, organised and fully stocked service area.
• Maintain up-to-date knowledge of all menu offerings, ingredients and promotions.
• Have a strong understanding of dietary requirements and allergens and communicate these clearly to the kitchen team.
• Follow all company procedures relating to food safety, licensing, health & safety and guest service.
• Work effectively as part of a team in a fast-paced and high-volume environment.

Skills

Waiter/Waitress experience

Customer service

Communication skills

Team player

Allergen awareness

Job description

F1 Arcade Birmingham is hiring a waiter/waitress to deliver friendly, attentive service in a fast-paced venue. You will take orders, coordinate with the kitchen and bar, and ensure knowledge of all menu offerings and allergens.

The role requires calm, professional handling of guest needs and a strong team mindset. You will work evenings and weekends, with opportunities for growth and a comprehensive benefits package.