Guest Experience Lead — Front of House

Big Table Group; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Tronc eligible

Flexible contracts

Discounts across Big Table Group (50%)

Wellbeing programme

Career growth via apprenticeships

Free meals on shift

Early wage access

Job summary

Bella Italia in Birmingham is seeking friendly Front of House staff to join our Server/Waiter/Waitress team. You will deliver guest-focused service, share menu knowledge, and help create memorable dining experiences in a fast-paced environment.

We offer hourly pay with tronç opportunities, flexible contracts, employee discounts across Big Table Group brands, wellbeing support, and chances for career growth through fully funded apprenticeships and development opportunities.

Qualifications

• Customer-focused hospitality experience preferred.
• Ability to learn menu and make recommendations.
• Excellent communication and teamwork.

Responsibilities

• Deliver consistent, memorable service to every guest.
• Be a sparkling personality, building rapport in a fast-paced environment.
• Guide guests through our menu, making recommendations tailored to their tastes.
• Work as part of a team that lifts each other up and celebrates wins together.
• Share your ideas—we have an open-door policy and value every voice!

Skills

Hospitality

Customer service

Teamwork

Communication

Tools

POS system

Job description

Bella Italia in Birmingham is seeking friendly Front of House staff to join our Server/Waiter/Waitress team. You will deliver guest-focused service, share menu knowledge, and help create memorable dining experiences in a fast-paced environment.

We offer hourly pay with tronç opportunities, flexible contracts, employee discounts across Big Table Group brands, wellbeing support, and chances for career growth through fully funded apprenticeships and development opportunities.