Guest Experience Runner — Hospitality & Service

Heartwood Collection; Dorking; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training program

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral Bonus

Discounts on dining

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection in the United Kingdom is seeking a friendly and energetic Runner to join our hospitality team. You’ll help deliver high-quality guest experiences and support colleagues across busy shifts, ensuring smooth service and a welcoming atmosphere.

We value people skills, reliability and a willingness to learn about our hospitality operations. The role offers progression opportunities within a growing mult-location group and a supportive team environment.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re flexible, reliable, and passionate about delivering excellent service.
• Eagerness to learn and understand hospitality.

Skills

Interpersonal skills

Guest service

Flexible

Reliable

Willingness to learn

Job description

Heartwood Collection in the United Kingdom is seeking a friendly and energetic Runner to join our hospitality team. You’ll help deliver high-quality guest experiences and support colleagues across busy shifts, ensuring smooth service and a welcoming atmosphere.

We value people skills, reliability and a willingness to learn about our hospitality operations. The role offers progression opportunities within a growing mult-location group and a supportive team environment.