Guest Experience Runner - Fast-Paced Hospitality

Heartwood Collection; Winchester; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

NLW + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay access

Maternity & Paternity leave

Referral bonus up to £1,500

Food discounts 50%

Birthday gift

Rewards Gateway discounts

Cycle to Work

Job summary

Heartwood Collection is hiring a Runner to join our warm, guest‑focused hospitality team. You will help deliver exceptional service across our pubs and brasseries, ensuring guests feel welcomed and well looked after.

We seek friendly, reliable individuals who enjoy working with people, are eager to learn, and ready to contribute to a lively, social atmosphere. Training is provided, and progression opportunities are available within the Heartwood estate.

Qualifications

• Experience in hospitality or customer service preferred.
• Able to multi-task in a fast-paced environment.
• Friendly and proactive approach to guest needs.

Responsibilities

• Greet guests and support service with enthusiasm.
• Ensure guest satisfaction by delivering high-quality hospitality.
• Assist with daily running of the front-of-house operations.

Skills

Customer service

Interpersonal skills

Reliability

Team player

Job description

Heartwood Collection is hiring a Runner to join our warm, guest‑focused hospitality team. You will help deliver exceptional service across our pubs and brasseries, ensuring guests feel welcomed and well looked after.

We seek friendly, reliable individuals who enjoy working with people, are eager to learn, and ready to contribute to a lively, social atmosphere. Training is provided, and progression opportunities are available within the Heartwood estate.