Guest Experience & Revenue Manager

Burlington Hotel; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel stays for you and/ or

Incentives

Personal development opportunities

Job summary

Bespoke Hotels is seeking a Guest Service Manager to lead guest service excellence across our properties in the UK. You will ensure outstanding hospitality, manage front desk activities, and drive revenue through efficient booking procedures.

The role requires a passion for hospitality, reliability, and willingness to learn within a growing team, with opportunities for personal development and growth within Bespoke Hotels.

Qualifications

• Ensuring highest levels of customer service.
• Understanding impact of cost control in daily duties.
• Maintaining good product and local knowledge for guests.
• Compliance with relevant legislation in the role.
• Learning and development to fulfill the job requirements.

Responsibilities

• Ensuring efficient friendly service at the front desk and handling telephone enquiries.
• Ensuring staff are aware of booking procedures to maximise revenue.
• Co-operating with all departments to provide reports and information on request.
• Keeping the front desk presentable and manned at all times.
• Demonstrating knowledge of hotel services and local area.

Skills

Customer service

Cost control

Product knowledge

Legislation compliance

Learning & development

Job description

Bespoke Hotels is seeking a Guest Service Manager to lead guest service excellence across our properties in the UK. You will ensure outstanding hospitality, manage front desk activities, and drive revenue through efficient booking procedures.

The role requires a passion for hospitality, reliability, and willingness to learn within a growing team, with opportunities for personal development and growth within Bespoke Hotels.