Guest Experience Receptionist – Front Desk

Warner Leisure Hotels; Brighton; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Gym and leisure access

Food discount 60%

Pension scheme

Career development

28 days annual leave

Cycle to work

Employee discounts

Assistance programme

Free onsite parking

Family-friendly policies

Refer a friend

Job summary

Warner Hotels is seeking a Receptionist at Holme Lacy House Hotel to deliver excellent guest experiences on the reception desk. You will work closely with the Reception Manager and team leaders to ensure smooth operations and high-quality service for guests.

No prior experience is required; we value a friendly, guest-focused attitude and willingness to learn about our products and services. This role offers real opportunities for development within a supportive team.

Qualifications

• No experience necessary – just a promise to come to work as your whole authentic self.
• A people person who would put the guest journey at the heart of everything they do.
• Willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

Responsibilities

• Deliver great customer service on reception.
• Support reception team to ensure smooth running of the reception area.

Skills

Customer service

Guest experience

Team player

Job description

Warner Hotels is seeking a Receptionist at Holme Lacy House Hotel to deliver excellent guest experiences on the reception desk. You will work closely with the Reception Manager and team leaders to ensure smooth operations and high-quality service for guests.

No prior experience is required; we value a friendly, guest-focused attitude and willingness to learn about our products and services. This role offers real opportunities for development within a supportive team.