Guest Experience Receptionist

Bespoke Hotels; Scotland; On-site; GBP 20,000 - 24,000; Full time

Job summary

Bespoke Hotels in the United Kingdom seeks a friendly Receptionist to maximise room revenue in line with company standards, delivering efficient, courteous service to ensure total guest satisfaction. The ideal candidate will have at least one year in a similar role, excellent customer service and organisational skills, and the ability to prioritise tasks.

You will handle check-ins and check-outs, upsell where appropriate, manage reservations and answer guest enquiries by phone and in person,

Qualifications

• Previous experience in a hotel or customer-facing role.
• Excellent customer service and organisational skills.
• Ability to prioritise tasks in a fast-paced environment.
• Good communication with guests and colleagues.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Deal with guest requests and enquiries promptly and courteously.
• Upsell room rates and services to maximise revenue.
• Maintain accurate cash, till and payment procedures.
• Answer calls and manage reservations on the computer system.
• Keep front desk updated with daily briefings and local information.

Skills

Customer service

Communication

Organisational skills

Phone skills

Computer literacy

Job description

Bespoke Hotels in the United Kingdom seeks a friendly Receptionist to maximise room revenue in line with company standards, delivering efficient, courteous service to ensure total guest satisfaction. The ideal candidate will have at least one year in a similar role, excellent customer service and organisational skills, and the ability to prioritise tasks.

You will handle check-ins and check-outs, upsell where appropriate, manage reservations and answer guest enquiries by phone and in person,