Guest Experience Receptionist

Battersea Power Station; Greater London; On-site; GBP 13,000 - 15,000; Part time

Benefits offered by this job

Uniform provided

Paid holiday

Overtime opportunities

Learning and development

Employee Assistance Programme

Health cash plan

Discounts platform

Job summary

Battersea Power Station is seeking a Reception Associate to join the 50 Electric Boulevard site in London. The role delivers a warm welcome to occupiers and guests, manages inquiries, and supports event planning with the wider team.

Working 18 hours per week, Monday to Friday, with early starts at 08:00 and latest finishes at 18:00. The hourly pay is £14.80, with overtime possible depending on operational demand.

Qualifications

• 1–2 years customer service or hospitality experience (ideally reception)
• Confidence using IT equipment and systems (laptop, tablet, phone, diary, email)
• Experience with a Visitor Management System (VMS) would be beneficial
• Excellent written and spoken English with good spelling and grammar
• Flexibility and a can-do attitude
• Confident working independently and prioritising tasks
• Team player with cross-service collaboration
• Training will be provided on systems and processes

Responsibilities

• Give occupiers and guests a warm welcome and farewell, following our Service Personality.
• Support occupier engagement and help create a connected building community.
• Help with access control and sign-in of guests.
• Provide information on amenities, the Power Station, and travel options.
• Answer calls and emails with helpful service.
• Coordinate event plans with service partners and SOPs.
• Maintain occupier information records and report faults.
• Use the building app to share news and updates.
• Support the 50EB response team during incidents.
• Participate in projects, training, and meetings.
• Assist Guest Services during rostered/overtime shifts.
• Regularly check occupier areas for cleanliness and safety.
• Behave as a strong Battersea Power Station ambassador.

Skills

Customer service

IT equipment familiarity

VMS experience

English communication

Teamwork

Flexibility

Prioritising tasks

Willingness to learn

Tools

Visitor Management System (VMS)

Access control systems

Fault logging systems

Email/diary apps

Job description

Battersea Power Station is seeking a Reception Associate to join the 50 Electric Boulevard site in London. The role delivers a warm welcome to occupiers and guests, manages inquiries, and supports event planning with the wider team.

Working 18 hours per week, Monday to Friday, with early starts at 08:00 and latest finishes at 18:00. The hourly pay is £14.80, with overtime possible depending on operational demand.