Guest Experience & Building Events Host

ST James Facilities; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

ST James Facilities is seeking a Corporate Receptionist for a prestigious landmark office in London. You will welcome visitors, tenants and clients with warmth and professionalism, manage sign-ins, and support events and occupier initiatives, ensuring the reception area always looks its best.

Reporting to the Reception Manager, you will handle enquiries, direct calls, and coordinate communications across building services.

Qualifications

• Experience in corporate reception, front-of-house or hospitality.
• Ability to deliver outstanding customer service in a fast-paced environment.
• Excellent verbal and written communication skills.
• Professional appearance and proactive attitude.

Responsibilities

• Take ownership of the reception area and associated spaces, ensuring they are always presented to the highest standard.
• Provide a warm, professional, and engaging welcome to all visitors, tenants, and clients.
• Act as the first point of contact for all building enquiries, responding promptly and professionally. Hosting several times of the day is required.
• Manage visitor sign-in procedures and maintain a seamless arrival experience.
• Help manage and populate the Building App and promote the activations, initiatives and events.
• Answer and direct telephone calls efficiently, taking accurate messages when required.
• Handle challenging situations and distressed callers calmly and professionally.
• Build strong relationships with occupiers and visitors, promoting a positive and welcoming building culture.
• Support the development and promotion of building activities, wellbeing initiatives, and engagement programmes.
• Assist in creating and delivering an annual events calendar, including social events, pop-ups, networking opportunities, and tenant appreciation initiatives such as Freebie Fridays.
• Produce weekly reports and front-of-house performance data as required.
• Ensure all reception-related documentation remains current and compliant.
• Work closely with the Building Manager and Assistant Building Manager, providing administrative and operational support.
• Support security, health and safety, and emergency procedures across the building.
• Report accidents, incidents, and building concerns promptly and accurately.
• Liaise effectively with cleaning, facilities, security, and other service partners to ensure smooth day-to-day operations.
• Demonstrate flexibility and adaptability to meet evolving business and client needs.
• Support colleagues and contribute positively to the wider team environment.
• Undertake additional duties as required to ensure exceptional service delivery.

Skills

Customer service

Front-of-house

Communication

Interpersonal skills

Tools

Microsoft Office

Outlook

PowerPoint

Job description

ST James Facilities is seeking a Corporate Receptionist for a prestigious landmark office in London. You will welcome visitors, tenants and clients with warmth and professionalism, manage sign-ins, and support events and occupier initiatives, ensuring the reception area always looks its best.

Reporting to the Reception Manager, you will handle enquiries, direct calls, and coordinate communications across building services.