Guest Experience & Quality Leader

Guest Experience; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

Global career opportunities

Health medical cash plan

Company pension scheme

29 days holiday

Job summary

Guest Experience is looking for a Guest Experience & Quality Manager (Aura Manager) in London. This role involves shaping guests' emotions and creating personalized experiences that reflect the ME brand's lifestyle. Responsibilities include curating the guest journey, building strong relationships with VIP guests, and ensuring high-end service delivery. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a focus on guest satisfaction. The position offers a competitive salary and benefits including hotel discounts.

Qualifications

• Experience in luxury or lifestyle hospitality environments.
• Strong understanding of high-end service and personalized guest journeys.
• Charismatic and emotionally intelligent, with a guest-focused approach.

Responsibilities

• Bring the ME brand to life through guest interaction.
• Curate and elevate the end-to-end guest journey.
• Build strong relationships with guests and anticipate their needs.

Skills

Luxury or lifestyle hospitality experience

Guest Experience and VIP relations

High-end service understanding

Excellent communication skills

Strong organizational skills

Fluency in English

Job description

Guest Experience is looking for a Guest Experience & Quality Manager (Aura Manager) in London. This role involves shaping guests' emotions and creating personalized experiences that reflect the ME brand's lifestyle. Responsibilities include curating the guest journey, building strong relationships with VIP guests, and ensuring high-end service delivery. Ideal candidates will have experience in luxury hospitality, excellent communication skills, and a focus on guest satisfaction. The position offers a competitive salary and benefits including hotel discounts.