Guest Experience Pro — Warm Pub Service & Growth

The Hare, Old Redding; Harrow; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Stepping Stones training

Employee Assistance Program

EarlyPay

Maternity & Paternity leave

Referral Bonus £1,500

50% off food at Heartwood Inns/Brasser

20% discount for family and friends

Birthday gift

Long Service Recognition

Reward Gateway discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is seeking a Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll deliver friendly, attentive service and make guests feel welcome in our vibrant venues.

We offer a National Living Wage-based hourly rate with TRONC, comprehensive Stepping Stones training, and a range of staff benefits including discounted meals, early wage access through EarlyPay, and generous leave provisions.

Qualifications

• You’re a people person with great interpersonal skills and love making guests feel special.
• You’re flexible, reliable, and passionate about delivering excellent service.
• Have an interest in great quality food and high standards.

Skills

People person

Interpersonal skills

Flexibility

Reliability

Quality food interest

Job description

Heartwood Collection is seeking a Waiter/Waitress to join our team across our cosy pubs and brasseries. You’ll deliver friendly, attentive service and make guests feel welcome in our vibrant venues.

We offer a National Living Wage-based hourly rate with TRONC, comprehensive Stepping Stones training, and a range of staff benefits including discounted meals, early wage access through EarlyPay, and generous leave provisions.