Guest Experience Porter - Service & Cleanliness

ESS – Defence, Energy and Government Services; East Midlands; On-site; GBP 18,000 - 22,000; Full time

Job summary

ESS – Defence, Energy and Government Services is recruiting a dedicated Porter on a full-time basis (35 hours per week) to support Defence operations. The role focuses on customer care, cleanliness and assisting in public areas, with opportunities to progress within a company that values its people.

The day-to-day includes serving guests, helping set up rooms, handling some reception duties, and ensuring safety in public spaces.

Qualifications

• Adaptable and able to embrace changing priorities.
• Brilliant communicator and able to build relationships.
• Experience delivering high quality customer care.
• Take initiative and make decisions that are right for customers.
• Demonstrate exceptional timekeeping and reliability.
• Ability to work well under pressure.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring safety by placing/removing wet floor or paint signage.

Skills

Customer care

Communication

Timekeeping

Reliability

Initiative

Under pressure

Job description

ESS – Defence, Energy and Government Services is recruiting a dedicated Porter on a full-time basis (35 hours per week) to support Defence operations. The role focuses on customer care, cleanliness and assisting in public areas, with opportunities to progress within a company that values its people.

The day-to-day includes serving guests, helping set up rooms, handling some reception duties, and ensuring safety in public spaces.