Guest Experience Porter – Part-Time

Chartwells Independent; East Midlands; On-site; GBP 18,000 - 23,000; Part time

Job summary

Compass Group UK&I Defence division is recruiting a part-time Porter to support daily operations across lobby and public areas.

The role involves helping housekeeping and banqueting staff, handling reception duties like theatre bookings, assisting guests, running errands, and ensuring customer safety with clear signage. The ideal candidate is customer-focused, adaptable, reliable, and thrives under pressure.

Qualifications

• Be adaptable and easily embrace changing priorities.
• Be a brilliant communicator and easily build relationships.
• Have experience delivering high quality customer care.
• Take initiative and make decisions that are right for our customers.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints.

Skills

Adaptable

Excellent communication

Customer care experience

Initiative

Time management

Work under pressure

Job description

Compass Group UK&I Defence division is recruiting a part-time Porter to support daily operations across lobby and public areas.

The role involves helping housekeeping and banqueting staff, handling reception duties like theatre bookings, assisting guests, running errands, and ensuring customer safety with clear signage. The ideal candidate is customer-focused, adaptable, reliable, and thrives under pressure.