Guest Experience Porter – Front-of-House & Ops Support

Chartwells Independent; Rugby; On-site; GBP 19,000 - 23,000; Full time

Job summary

Compass Group UK&I is seeking a dedicated Porter to join the 14Forty venue on a full-time basis (35 hours per week). You will help maintain high standards of customer care and cleanliness while supporting lobby areas and reception duties.

Responsibilities include assisting with room setups, moving furniture, setting up events, and responding to guest requests. The role offers progression within a market-leading organisation that values its people.

Qualifications

• Experience delivering high quality customer care.
• Ability to adapt to changing priorities and work under pressure.
• Strong timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties such as booking theatre tickets or restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring safety of customers by placing/removing wet floor signage.

Skills

Customer service

Communication

Time management

Adaptability

Job description

Compass Group UK&I is seeking a dedicated Porter to join the 14Forty venue on a full-time basis (35 hours per week). You will help maintain high standards of customer care and cleanliness while supporting lobby areas and reception duties.

Responsibilities include assisting with room setups, moving furniture, setting up events, and responding to guest requests. The role offers progression within a market-leading organisation that values its people.