Guest Experience Porter — Luxury Hotel

Hand Picked Hotels Ltd; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Uniform and meals on shift provided

Free onsite parking

Company pension

Job summary

Hand Picked Hotels Ltd is seeking a Porter for Rhinefield House Hotel in Brockenhurst, Hampshire. This full-time role involves welcoming guests and providing personalised service to enhance their stay within the historic Rhinefield House setting.

You will support arrivals, luggage, and guest orientation, collaborating with teams to ensure seamless service while embodying the Hand Picked Hotels experience. The role includes weekend rota shifts and a 40-hour week where applicable.

Qualifications

• Guest-facing role experience preferred.
• Teamwork and clear communication.
• Passion for hospitality and customer service.

Responsibilities

• Welcome guests and assist with arrivals and check-in procedures.
• Assist with valet parking, luggage handling and guest orientation to ensure a smooth experience.
• Coordinate with other departments to deliver seamless service and daily operations.

Job description

Hand Picked Hotels Ltd is seeking a Porter for Rhinefield House Hotel in Brockenhurst, Hampshire. This full-time role involves welcoming guests and providing personalised service to enhance their stay within the historic Rhinefield House setting.

You will support arrivals, luggage, and guest orientation, collaborating with teams to ensure seamless service while embodying the Hand Picked Hotels experience. The role includes weekend rota shifts and a 40-hour week where applicable.