Restaurant & Bars Manager

Clermont Hotel Group; Greater London; On-site; GBP 38,000 - 65,000; Full time

Job summary

The Royal Horseguards, part of Clermont Hotel Group, seeks an accomplished restaurant leader to manage operations and deliver exceptional guest experiences in a prestigious London setting.

You will guide a talented team, drive revenue and stock management, and recruit and schedule staff while upholding the highest standards of service and quality. A passion for hospitality and strong communication are essential.

Qualifications

• Leadership and people management experience.
• Strong attention to detail with a service mindset.
• Proven track record delivering exceptional guest experiences.

Responsibilities

• Oversee all restaurant operations including revenue, stock, recruitment and scheduling.
• Inspire and lead the restaurant team to deliver outstanding guest experiences.
• Foster a culture of service excellence and high standards across the venue.
• Monitor performance and drive continuous improvement in service and efficiency.

Skills

Leadership

Attention to detail

Guest service

Communication

Analytical thinking

Quality standards

Adaptability

Job description

The Royal Horseguards is a beautiful 5 star hotel overlooking the River Thames, close to The Embankment and Trafalgar Square. The hotel has 282 bedrooms, restaurant, bar and terrace area as well as exceptional banqueting facilities at one of London's most prestigious conference and banqueting venues, One Whitehall Place.

What you’ll be doing

Imagine a place where every guest walks in and feels a warm glow of hospitality, where fond memories are created with every visit. As Manager, you will be the architect of this experience! With your vibrant energy and passion for hospitality, you will create an inviting atmosphere that makes both guests and team members feel at home. Your leadership will shine as you manage all operational aspects of the restaurant, from revenue and stock to recruitment and scheduling. More importantly, you will foster a culture that encourages your team to thrive, ensuring that our restaurant is a beloved destination for our guests, making them want to return again and again.

What you’ll bring

• Creative and Inspiring Leadership: A proven track record of motivating and guiding teams to achieve outstanding results.
• Attention to Detail: A keen eye for the smallest details that make a big difference in guest experience and team performance.
• Passion for Guest Service: A genuine commitment to delivering exceptional service and creating memorable moments for our guests.
• Excellent Communication: Strong interpersonal skills to effectively engage with your team and our guests, ensuring a positive and open environment.
• Analytical Skills: Ability to analyze operational performance, identify opportunities for improvement, and implement effective strategies.
• Focus on Quality: A clear understanding of high standards in both service and product offerings, ensuring our restaurant remains a top choice for dining.
• Adaptability and Bold Decision-Making: The agility to navigate challenges and make confident decisions that benefit the restaurant and its team.

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.