Guest Experience Manager — Luxury Hotel & Bespoke Service

Wotton House; Westcott; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Discounted hotel stays

Birthday day off

Free meals on duty

Wagestream - pay on demand

Food & drink discount

Refer a Friend £250

Enhanced family leave

Flexible working

Employee Assistance Programme

Life insurance

Training & career development

Wellbeing events

Job summary

Wotton House, part of RBH Hospitality Management, is seeking a Guest Service Manager to lead the Front Office team and drive unforgettable guest experiences. You will guide daily operations, resolve queries, and coach colleagues to deliver personalised service at the highest standard.

Join a vibrant team with strong benefits and a commitment to employee wellbeing, career development, and community involvement. This is a frontline leadership role in a luxury hotel setting.

Qualifications

• Previous hotel or hospitality management experience.
• Ability to deliver exceptional guest service.
• Confident leader who develops others.
• Thrives in a busy environment.

Responsibilities

• Support the Reception Manager in leading and inspiring the Front Office team.
• Create memorable guest experiences.
• Resolve guest queries confidently and professionally.
• Support the day-to-day operation of the hotel.
• Coach and develop your team.
• Work closely with all hotel departments.
• Drive guest satisfaction and revenue opportunities.
• Maintain our luxury service standards every day.

Skills

Guest service leadership

Communication skills

Problem solving

Team development

Operations coordination

Tools

Opera (PMS)

Job description

Wotton House, part of RBH Hospitality Management, is seeking a Guest Service Manager to lead the Front Office team and drive unforgettable guest experiences. You will guide daily operations, resolve queries, and coach colleagues to deliver personalised service at the highest standard.

Join a vibrant team with strong benefits and a commitment to employee wellbeing, career development, and community involvement. This is a frontline leadership role in a luxury hotel setting.