Day Concierge

Places for People; Preston; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

27 days holiday + Bank Holidays pro r

Healthcare cashback plan

Study/qualification sponsorship (up to

Pension scheme (matched up to 7%)

Life assurance (4x annual salary)

Our Place Rewards discounts

Job summary

Places for People is seeking a Concierge for The Tower development in London. You will be the first point of contact for residents and visitors, delivering outstanding customer service while keeping the building safe and welcoming.

The role includes front of house duties, building checks, handling queries, monitoring CCTV, managing deliveries, and key control. We offer an inclusive process with adjustments and a culture focused on diversity.

Qualifications

• Front of House experience in residential or hospitality setting.
• Excellent customer service and communication skills.
• Calm, courteous, and professional under pressure.
• Strong organizational skills and attention to detail.
• Honest, reliable, punctual, and well-presented.
• Able to use initiative and prioritise workload.
• Confident handling complaints and difficult situations.

Responsibilities

• Provide a warm, professional welcome to residents and guests.
• Conduct regular building checks and keep communal areas clean and secure.
• Handle queries, complaints, and emergencies with calm and courtesy.
• Monitor CCTV and manage visitor access.
• Manage deliveries and post per company procedures.
• Issue and log keys responsibly.
• Address cleaning and maintenance issues and support safeguarding.

Skills

Front of House

Customer service

Communication

Calm under pressure

Organization

Reliability

Initiative

Complaint handling

Job description

We're looking for a professional and personable Concierge to join our team at RMG. As the first point of contact for residents and visitors, you'll be the welcoming face of the development, delivering outstanding customer service and ensuring the building remains a safe, secure, and pleasant place to live.

Where will I be working?

The Tower, London SW8 2BW

Working Pattern

4 on 4 off rolling rota - 7 AM to 7 PM

What You'll Be Doing

• Providing a warm, professional welcome to all residents and guests
• Conducting regular building checks and ensuring communal areas are clean and secure
• Handling queries, complaints, and emergencies with calm and courtesy
• Monitoring CCTV and managing visitor access
• Managing deliveries and post in line with company procedures
• Issuing and logging keys responsibly
• Proactively addressing cleaning and maintenance issues, As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities

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Requirements

• Front of House experience in residential or hospitality setting
• Excellent customer service and communication skills
• Calm, courteous, and professional under pressure
• Strong organizational skills and attention to detail
• Honest, reliable, punctual, and well-presented
• Able to use initiative and prioritise workload
• Confident handling complaints and difficult situations

Benefits

You’ll not only be joining a thriving market leader where you’ll benefit from working alongside the best in the industry, you’ll also receive a superb package of company benefits including:

• 27 days holiday plus all Bank Holidays - Pro rata for shift based roles
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers!